At Lucid Mode, we are committed to providing a satisfactory shopping experience for our customers. We have established a refund and return policy to ensure transparency and clarity. Please carefully read the following policy details:
- General Policy:
The company doesn’t have refund policy
a. Returns and refunds are only accepted for faulty or defective products. - b. Our policy is applicable to products purchased directly from our website.
- c. Products purchased from third-party sellers or marketplaces may have different return policies, which will be clearly indicated on the product page.
- Exchanges:
a. Eligibility: If you receive a faulty or defective product, you may request an exchange within [5] days from the date of delivery. - b. Return Process: To initiate an exchange, please contact our customer support team through [email protected] . They will guide you through the exchange process, including providing instructions for returning the product.
- c. Original Packaging: The product must be returned in its original packaging and in the same condition as received.
- d. Inspection and Exchange: Once we receive the returned product, our team will inspect it to ensure it meets the exchange criteria. If approved, we will process an exchange for the same product or a similar alternative, subject to availability.
- Refunds:
a. Refunds are not accepted unless the product is deemed faulty or defective. - b. Faulty or Defective Products: If you receive a faulty or defective product, please contact our customer support team immediately. We may request photographic evidence or further information to assess the issue.
- c. Resolution Options: Based on the evaluation of the faulty or defective product, we will offer an exchange for the same product or a suitable alternative. If an alternative is not available, a refund may be issued using the original payment method.
- Non-Returnable Items:
a. Unless the product is faulty or defective, we do not accept returns or offer refunds or exchanges for products that are not in their original packaging. - Damaged in Transit:
a. If a product arrives damaged during transit, please contact our customer support team within [5] days of delivery. We may request photographic evidence or further information to assess the damage. Depending on the evaluation, we will arrange for a replacement or suitable resolution. - Cancellation:
a. Order cancellations can be requested before the product is shipped. Once the product is shipped, the return and exchange policy will be applicable.
Please note that this policy is subject to change without prior notice. It is advisable to review the refund and return policy on our website before making a purchase.
If you have any further questions or need assistance regarding exchanges, refunds, or returns, please feel free to contact our customer support team. We are here to help!